Frequently Asked Questions

When your item is despatched, we will send you email with your tracking information. You should receive a tracking number and link with website where you can track your delivery. If you ordered our product and haven't recieved any tracking during 7 working days after ordering, let us know and we can help you out. If you need help, give us a shout on email or Live Chat. We’re always happy to lend a hand.

We try to process our orders extra-fast to make sure that they arrive to you as soon as possible, so cancelling an order after it’s been made isn’t always possible. However, we always want to help so please drop us an email (with your order number) to support@torross.world, or talk to us via Live Chat below, and we’ll try our best to get your order cancelled for you. If we’re lucky enough to cancel that in time, we’ll process your refund right away

If you ordered more than one product and unsure about the whereabouts of your missing item, shoot us an email or contact us via Live Chat

Uh oh, sorry about that. We’re happy to arrange a refund or replacement for you. Please contact us within 14 days of receipt of the item and we’ll get that sorted for you. Email us at support@torross.world or hit us up on Live Chat below.

Faulty (sorry) or unwanted products can be returned within 14 days after delivery for a refund or replacement. Please ensure that your product is returned to us in its original packaging where possible. We can’t accept unwanted products after 14 days. Note, that personal engraved items are not the subjects of refund

Cost of returns:

You will need to cover the cost of the return. Please try to send your return via tracked service as we can’t be held responsible for your return going missing in action.

Please contact our support team via email or Live Chat for the correct return address.

We offer flexible worldwide shipping for our products that average costs 8 euro.

Yes. Our products are available for worldwide delivery.

That’s okay, you’re out living your best life.

Your postie should either leave your parcel in a safe place, with a neighbour, or he’ll drop a ‘We Missed You’ card in your letterbox.

The postie should reattempt delivery at least once or you can fetch it from your local sorting office within 7 days. Be sure to take the card and some form of photo ID with you.

We accept the following payment methods:

Cash on delivery service (COD costs +5,5 euro to the full amount available only for orders WITHOUT personalized engraving), PayPal, Visa, Mastercard, BLIK for polish customers, transfer to the bank account in euro and in zlotys.