Handcrafted leather goods · 10-year warranty · 30-day returns
+48575295141 torross.store@gmail.com
Handcrafted leather goods · 10-year warranty · 30-day returns

Guarantee Terms

In addition to your statutory rights, we provide a voluntary manufacturer's guarantee on our handmade leather goods under the following terms.

1. Guarantor

TORROSS Sp. z o.o., ul. Szeligowska 20, 01-320 Warsaw, Poland, e-mail: torross.store@gmail.com, phone: +48 575 295 141.

2. Scope and duration of the guarantee

(1) For a period of 10 years from delivery, we guarantee that TORROSS leather goods purchased at torross.eu (belts, wallets, bags and leather accessories) will not show any of the following material or workmanship defects when used as intended:

  • stitching coming undone or tearing,
  • the leather tearing or breaking,
  • glued leather layers separating.

(2) Metal parts (e.g. belt buckles, snap fasteners, zippers, carabiners and rings) are guaranteed against breakage for a period of 2 years from delivery.

3. What the guarantee does not cover

Leather is a natural material that changes over time. The guarantee does not cover, in particular:

  • natural ageing and normal signs of use, e.g. patina, colour changes, fading caused by light, scratches, wrinkles, creases, stretching and abrasion,
  • wear of edge paint, surface finishes, linings, embossing or engravings,
  • damage caused by improper handling or care, moisture, heat, chemicals, cosmetics or overloading,
  • damage caused by accidents, external force or animals,
  • alterations or repairs made by the customer or third parties (e.g. self-punched belt holes, shortening a belt),
  • packaging, gift boxes and accessories supplied with the product.

4. Guarantee services

(1) If a guarantee claim is valid, we will, at our discretion, provide one of the following:

  • free repair,
  • replacement with the same product or, if it is no longer available, with an equivalent product,
  • if neither repair nor replacement is possible: a gift voucher for torross.eu in the amount of the purchase price, reduced by 10% for each full year since delivery.

(2) Replaced parts or products become our property. Guarantee services do not extend the guarantee period and do not start a new guarantee period.

5. How to make a guarantee claim

(1) Please report the defect within the guarantee period and no later than two months after discovering it by e-mail to torross.store@gmail.com. Please include your order number, a description of the defect and clear photos.

(2) We will review your claim and let you know whether and where to send the product. Please send the product in clean condition. You bear the cost of sending the product to us; we bear the cost of returning the repaired or replaced product to you.

6. Who is entitled and territorial scope

The guarantee applies to the original buyer who purchased the product as a consumer at torross.eu and is not transferable. It applies to deliveries to all countries we ship to.

7. Your statutory rights

This guarantee is provided in addition to your statutory rights in respect of defects (legal guarantee of conformity) against us as the seller. Your statutory rights exist independently of this guarantee, are free of charge and are not restricted by this guarantee. Within the statutory warranty period, you may freely choose whether to exercise your statutory rights or claim under this guarantee.

8. Care advice

To keep your product looking good for a long time, we recommend protecting it from moisture and direct heat and occasionally treating the leather with a suitable leather care product.